Public reports library

Overall CSAT rose to 4.3/5 across 12,480 respondents. Fastest gains came from Home & Kitchen and Beauty categories, while Electronics support wait times remain the top pain point.

A cross-region study of 8,900 voters shows economy and healthcare as the dominant issues, with regional splits on climate and immigration.

Engagement holds steady at 72. Manager support scores climbed while workload sentiment dipped for engineering teams.

Onboarding is the biggest lever for activation. Automations and Dashboards are the stickiest features; Mobile trails on session length.

Households average 2.7 subscriptions. Ad-supported tiers now capture 44% of new signups. Discovery is dominated by social media in ages 18–34.

Telehealth adoption stabilises at 38% but rural coverage lags. Trust in AI-assisted triage climbs, with 52% comfortable using it.